Return & Refund Policy

At DealzToGo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • It must be returned in its original packaging.
  • You must provide your order number or proof of purchase.
  • The product must not be damaged due to misuse or improper handling.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as Final Sale.
  • Personal care or hygiene products that have been opened or used.
  • Customized or personalized products.
  • Products damaged due to customer misuse.
  • Items returned without original packaging or essential accessories.

Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong product

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos or videos showing the issue

Once verified, we will offer one of the following:

  • Replacement
  • Store credit
  • Full refund (where applicable)

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds are processed within 5–10 business days.
  • Refunds are issued to the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or bank.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
  • Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers must follow the return process after receiving the order.

Refused Deliveries

If a customer refuses delivery without an approved return authorization, shipping and handling charges may be deducted from any eligible refund.

Contact Us

For return or refund requests, please contact our customer support through the Contact Us page and include your order number for faster assistance.